As soon as we sign an initial Design Services Agreement with you, we will schedule the Discovery Session with you. We will meet with you in your space and, ideally, everyone who will use the space. For example, if the project is a residential kitchen remodel, then the adults, children, and pets should be present at the Discovery Session. If the project is a commercial restaurant, then the hostess, servers, bartenders, cooks, bussers, expeditors, prep cooks, and dishwashers should be on hand.
It is a critical step in every successful design process to meet and talk with those who perform tasks in the space. For example, the standard height at which we install a shower head may not be tall enough to be used comfortably by someone who is 6’10”. Or, considering a commercial space, it is important to understand the processes the kitchen staff members goes through to do their jobs and to hear from them which tasks cost them time and/or quality in performing their duties. The right time to find out this information is before we begin designing.
Likewise, if the client is interested in pursuing LEED or other green-building certifications, we will need to understand what protocols we must follow during the entire design process and talk with you about how it may affect design fees, materials, budget and timeline.